Maverick Rollover $2,750 Rollover Credit BugabooI ordered a '22 Maverick hybrid on 11/9/21 at Sunrise Ford, Ft. Pierce, FL, giving a $500 deposit, my Driver's License, and I got paperwork. Ar rhat time I was told the order backlog was 5 mos. I regularly (once a month) alternated between calling the dealership and Ford directly. I always was told my order was "unscheduled/clean".
After visiting this and the Maverick Chat website, I learned how important the COVP system was, so I asked (I don't recall if it was Ford or Sunrise) if my order was in COVP system, and was told YES.
Months went by, and I regularly got emails from Ford informing me my order will still happen, but because of supply shortages, it is delayed. When I found out mine would be rolling over to a '23, I called Ford and asked how the rollover credit works. I was told I would get it "around Sept. 15th". I did not get it, so a few days later, I called Ford again, and they said it would be sent to dealership. I called sales guy, and was told they did not get it. So I called Ford AGAIN, they said I would not get it because of a COVP or ROVP problem!
But they also gave me a detailed procedure that I wrote down word for word, that the dealer needs to go through so I can get the credit. I sent to dealer, and they contacted the Ford Sales and Inventory Specialist, Orlando Region to try to resolve the problem, but it was unsuccessful!!!
My dealer got the message: "Per the eDC, Ford will be providing customers with a COVP approved 22MY retail order that goes unscheduled with a private offer that can be applied toward the purchase or lease of a new 23MY Maverick.
I checked your COVP enrollments and there is no COVP enrollment for a 22MY Maverick.
I checked WBDO and there is no 22MY Maverick order for this customer.
This customer is not eligible for 38560."
How can my order never have existed, if the day after my order (11/10/21) I received congratulations for my order from FORD, and regular emails from them about my order, and how did I become one of the VERY 1ST '23s scheduled, if I was a totally brand new customer??? Seems like one hand at Ford does not know what the other is doing.
Also my '23 order has the same order # as my original 11/9/21 '22 order.
Any thought, ideas, or recommendations to get my much deserved rollover credit? Thanks!!!Mon, 05 Dec 2022 16:22:14 +0000
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