"Prepare for a brutal future" Farley tells dealersWhen it comes to BEV, historically too many dealers are ambassadors only for the spread of lies and misinformation. In one study a few years ago involving BEV mystery shoppers, which are both CARB ZEV states, they found the following. Want to Hear Something Crazy About EVs? Go to a Dealership | by Brigette Schoenung | Charge Ahead | Medium
On one recorded occasion, the dealership told a study participant they had one EV, had lost the key, and encouraged her to buy an ICE vehicle.
On another occasion, a potential customer called a dealership in a ZEV state to be told they were not authorized to have EVs and the staff were not prepared to sell them.
One dealership told the customer they had no EVSE because it costs $150,000 to install a charger.
One man found two EVs on the lot, only to be told neither was charged enough for a test drive.
Another participant in Texas found no [Chevrolet] Bolts on a lot. When the salesperson called their headquarters, the customer was told there not was a Chevy Bolt within a thousand miles of his location.
A woman visited a dealership in a ZEV state to be told by the dealership owner he did not and would not have any EVs on site, and he would personally only sell one if the state forced him to.
At another dealership, the participant asked about tax credits and rebates only to be told the sales staff had been instructed not to bring that up as they were "not tax experts."
Another was told the dealership had one person who understood EVs, but he was out, and they had to come back another day.Mon, 06 Jun 2022 12:48:57 +0000
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