2 ongoing issues with my 2018 Navigator, when is it time to find another dealership?Man, sorry to hear all the issues you are having. I bought a 2019 Navigator Black Label with 35,000 miles 14 months ago. I put 21,000 miles on since. It has been in the shop 6 times and is currently in again.
1. Seal in the rear transaxle was leaking.
2. Car would start sounding alarm randomly while parked, no one near the car. They found some problem with the HD Towing package aftermarket put on at the dealer when it was new.
3. Got a recall notice for noisy (and it was very noisy) cam phasers on cold start ups. They had to reprogram it. I got it back and it was just as noisy.
4. I called the dealer about the noise and they said Lincoln had another recall to reprogram it back to the original settings. So they had it for another couple days.
5. The noise was worse. This apparently triggered another recall to replace the cam phasers. This is a big job and took a couple weeks to get my Navigator back. When they brought it back with cam phasers replaced, it still had the cold start noise. The dealer advisor said it's probably the turbo waste gates rattling. I looked that up and there are many videos and forums discussing this exact problem with the EcoBoost engines. Dealer then sent me a notice from Ford saying these noises are normal. This doesn't match most of the videos I have watched with the gate arm rattling due to slop in the connections. The dealer can't do anything as Lincoln won't cover it under warranty. Many video show the damage that can happen and that might result in turbo failures down the road. Not very comforting news.
6.1 I got the vehicle back and drove it and noticed the noise was still there on cold start. But also, there was a burning oil smell after the engine was warmed up. I called the dealership right away and they said that's a normal smell that will go away when the gaskets and warmed in. Ok, I can buy that. I went out of town for work and left the car sit for 14 days. Came back and the battery was dead. I called roadside assistance and got a jump. Then I took the car back to the Lincoln dealer and the battery, replaced in December 2020, was bad and not covered by warranty because the battery was not bought by me, it was bought by the dealer. The burning smell was stronger than ever. Then...
6.2 I asked the service advisor to check the smell, and low and behold, the valve covers were leaking oil. So now I'm driving a loaner for the 6th time in 14 months and 21,000 miles. they have to take apart the top of the engine to redo the valve gaskets.
My confidence in Lincoln and Ford Motor Company is shaken to the core.
This is my 4th Lincoln. Over the years I have had 4 Mercuries, 6 Fords, a few GM's, 3 Hondas and 3 Acuras. I have owned a total of 26 cars and have never experienced anything close to the problems I have on this vehicle. May plan to to sell it.
Sorry I have no answers for you but I thought I would commiserate with a fellow unhappy Lincoln customer.
Good luck with yours!Fri, 04 Feb 2022 22:56:57 +0000
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