Ford dealership experiences are really starting to sour on meBumping this up as this will be my last Ford dealership experience. I'll buy used if I want a Ford from now on or direct from the manufacturer if they ever begin allowing that.
I returned my wife's Edge lease on Tuesday. I gave the salesman the keys, and he took the license plates off. He said the computers were down, they would ground the lease after they came back up.
I emailed the dealership manager this morning to verify the lease was grounded, and he promptly replied that it was successfully grounded but mentioned they only received one key and I would be billed for it. The two keys were on one keyring that I gave them. They either somehow lost one of the keys I gave them or entered it into the system incorrectly. I emailed him back to please verify the vehicle has two keys because that's what I gave them...of course, no reply all day.
I'm done. The incompetence and indifference have done their damage, and I won't be dealing with Ford dealerships any longer.Thu, 05 Aug 2021 20:50:36 +0000
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