Ford dealership experiences are really starting to sour on meIt can get annoying that's for sure. I learned a long time ago to always ask who I am talking to when scheduling over the phone. That tends to help people "remember" to do what they say there were going to do.
Much like a good doctor, dentist, or mechanic (similar) when you find a good one stick with them. The first time I went to my dealer and bought a car the finance guy forgot to file/finish the paper work. I hadn't received the paperwork in the mail from Ford Credit which seemed odd so I contacted my sales guy to find out. That is when the problem was discovered. My sales guy was very apologetic and give me a few oil changes (on top of the 3 that I already got with purchase) to smooth things over. That finance guy no longer worked there when I went for my 2nd oil change.
I have had one almost bad experience with the service department since that time (they begrudgingly saw things my way eventually), otherwise they have been pretty good. Some of the horror stories that I hear from folks or read online are insane. For the most part, I think this is a dealership problem. Although, some brands are a little better than others (as a whole).Tue, 06 Jul 2021 15:24:34 +0000
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