Ford dealership experiences are really starting to sour on meIts not a Ford problem. Its the whole idea of dealerships. I have bought and helped friends and family buy many new and pre owned vehicles over the years. First off I usually know more about the vehicle than the sales person does. I know what trim and option package I want. They don't get if they try to steer me to something slightly different I would not get the feature that was important to me or I will be paying for a bunch of stuff I didn't want to pay for. And in general I will know that this or that was new for this year or was new for 2019 which is why I don't want to look at a 18 but again I know more than they do. Shouldn't they be reading more car forums online than I do? That said the next annoyance is the finance office. I have financing through the local credit union which does have relationships with most local dealerships of all makes. I already know the loan term and how many thousand I will put down. They focus incessantly on monthly payment. All I care about is the final price. I will adjust my down payment to get the monthly number I want. They are so used to people buying based on monthly payment they seem incapable of dealing with a guy like me who has 30 or 40% down and just wants the best out the door price. Then there is the high pressure extended warranty pitch. Even after saying no several times they keep explaining the benefits of all the extended warranty options. In the end they give up but are visibly unhappy. One guy told me he was required to sell one to every customer who sat in his office or it would reflect on his performance review. Finally the trade. I am tired of trading a vehicle and seeing it on the lot the next week for several thousand more than they payed me. The bottom line is a 29K car ends up costing you 35K or more out the door with the $2700 extended warranty and 7 year 5% financing they try to push on you. This hurts the people who can least afford it the most. Finally , finally is service. Especially after the 3 year bumper to bumper expires. They try to sell me things I don't need or didn't ask for. More than once I have had vehicle into dealer for a recall and told other repairs were needed. When I took the paperwork to my NAPA mechanic he checked it out and said it would be waste to do the work at this time or there was nothing wrong at all. After the3 years is up my cars never see the dealership again except for recalls.
I have had this experience with Ford, Dodge, Toyota etc. Note many of these dealerships are owned by the same family anyway. Joe Smoe's Ford is across town from Joe Smoe Toyota and in the next town over there is a Joe Smoe Chevrolet and Joe Smoe Honda etc. So its the same people often running things no matter what make your looking at.
Dealers make little to no money on the car itself. So they have to make it up on extended warranties and service. This just inflates the final cost of the car and leaves people with a bad taste in their mouth. Dealerships should be done away with IMHO.
Agree or disagree with me I would like to hear your thoughts.Mon, 05 Jul 2021 18:17:48 +0000
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