'22 JDPower Initial Quality StudyThat's not really true, in reality. A majority of these "problems" are things people complain about but aren't necessarily things that require trips to the dealer. For instance, many of the "problems" are infotainment related and because some old geezer can't figure out how to pair the bluetooth, they mark it as a "problem" on the survey.
JD Power is a very reputable firm and does a much better job with these quality surveys than Consumer Reports who are frauds, but all of these studies need to be taken with a grain of salt. The sample sizes on these surveys are so small that's why you get a lot of variability from year to year as well.
I spent several years of my Ford Motor Co life in Product Development and also Marketing Analytics where we went over these surveys with a fine tooth comb. Needless to say the info was interesting, but it was more of a customer satisfaction survey as opposed to really telling us what was a real defect. These surveys on our own vehicles also had no correlation to warranty repairs, either.Thu, 07 Jul 2022 00:27:27 +0000
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